Support Agencies
If it is an emergency
If you believe a child or young person is in immediate danger, please call the Police on 111.
Contact Oranga Tamariki if you think a child or young person may be:
- suffering from ill-treatment, abuse or neglect
- experiencing abuse but you’re not sure if you should be concerned, and want advice, or just to talk things through.
Call freephone 0508 326 459 (open 24/7) or email contact@ot.govt.nz
National Helplines
Lifeline
Lifeline is a free 24/7 mental health support and counselling service, offering confidential support to anyone in need.
0800 543 354 (0800 LIFELINE) or free text 4357 (HELP).
Youthline
Youthline is a free, 24/7 confidential helpline service offered to any young person or anyone supporting a young person in New Zealand.
Kidsline
For young people up to 18 years of age (24-hour service).
Skylight
Helping children, young people and their families and whānau through tough times of change, loss, trauma and grief.
Oranga Tamariki
For concerns about children and young people.
Samaritans
Samaritans run a 24/7 mental health support hotline. The service is provided by community volunteers for the benefit of the community.
https://www.samaritans.org.nz or online chat.
Suicide Crisis Helpline
Samaritans run a 24/7 mental health support hotline. The service is provided by community volunteers for the benefit of the commuaThe Suicide Crisis Helpline is a nationwide suicide helpline service, accessible 24/7.nity.
Healthline
Healthline is a 24/7 service available around the clock for health advice, information, and treatment from qualified healthcare professionals.
Depression-specific Helplines
Depression Helpline
The depression helpline is a 24/7 service that is accessible to anyone needing support with their mental health.
Sexuality or gender identity Helpline
OutLine Aotearoa
OutLine Aotearoa is an all-ages rainbow mental health organisation offering focused support for the LGBTQ+ community.
https://www.outline.org.nz or online chat.
Help for parents, family and friends
EDANZ provides assistance, guidance, and materials to individuals looking after family members with an eating disorder.
Parent Help
Parent Help is an anonymous helpline for parents/whānau seeking support, advice and practical strategies on all parenting concerns.
Family Services 211 Helpline
Family Services 211 helpline is for help finding (and direct transfer to) community-based health and social support services in your area.
Other Specialist Helplines
Are You OK
Are You OK provides resources and tools to recognise unhealthy relationships, providing support services for yourself or others who may require help.
Anxiety NZ
Anxiety NZ is a free, 24/7, anonymous helpline assisting individuals coping with anxiety and various mental health conditions.
0800 269 4389 (0800 ANXIETY).
Shine
Shine helpline is a confidential domestic abuse helpline offering private support, information, and guidance on family violence to the community.
Vagus Line
Vagus Line offers free counselling to Chinese individuals, children, couples, and families, especially those experiencing or at risk of family harm and violence.
Women's Refuge Crisisline
The Women’s Refuge Crisisline provides a 24/7 helpline service offering resources, and secure accommodation for women, youth, and children facing abuse.
0800 733 843 (0800 REFUGE)
Shakti Crisis Line
The Shakti Crisis Line is a 24/7 crisis hotline offering support for migrant or refugee women facing or living with domestic abuse.
Safe to Talk
Safe to Talk offers a free and confidential 24/7 helpline service for individuals in New Zealand who have experienced sexual harm.
0800 044 334 or free text 4334 for help to do with sexual harm.
Victim Support
24-hour service for all victims of serious crime.
0800 842 846 or free text 4334 for help to do with sexual harm.
Victim Information Line/Victim Centre
All victims of crime have rights about how they are treated and the information they can receive.
Family violence information line
There is no health without mental health. Help ensure everyone in Aotearoa has the tools to enjoy positive mental health and wellbeing.
Tu Wahine Trust
Therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau.
09 838 8700 for kaupapa Māori counselling,
Rape Crisis Centres
Therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau.
09 838 8700 for kaupapa Māori counselling,
Male Survivors Aotearoa New Zealand
Enabling all male survivors of sexual abuse to access a sustainable national network of appropriate high quality support services.
ACC Sensitive Claims Unit
Hey Bro helpline
24/7 help for men who feel they’re going to harm a loved one or whānau member.
Korowai Tumanoko
For a kaupapa Māori service for those with concerning or harmful sexual behaviour.
Stop
For a kaupapa Māori service for those with concerning or harmful sexual behaviour.
